Niagara Wine Region Vacation Packages

Really nice hotel room overlooking the harbor. Clean and comfortable, would defiantly stay here again.

I was concerned when I arrived because I was in the heart of downtown during the World Cup, and this clearly was a bustling location. The clientele all appeared well-heeled and ready for a good time. I personally prefer a low key quiet stay, and I expressed that desire to the staff. They reserved me a beautiful room on a higher floor. I told them that I am partial to quite few pillows and found a veritable pillow fort waiting for me! I had asked for a steamer to prepare a dress for an event I was attending and one was brought to me almost immediately. The staff were incredibly warm and welcoming. The hotel itself if beautiful. Truly the only constructive feedback I could give was that there was no jam with my croissant, and no English Breakfast tea in my room. Both entirely non-issues. I will absolutely be staying here again.

Took too long to check in. The wifi connection required too much information, selling you on things, asking for surveys, etc. I just want to connect and check my email after a long trip. Other than that - clean hotel. Room was ''European small'' but I don't mind that. It was clean and comfortable, with excellent temperature control and the location was great.

Hiccups aside, the staff has been helpful and friendly. The place could use some cosmetic work but overall, it has an identity of its own. It is near a lot of things, so location is on their side. This is my second time in this hotel, and I have always enjoyed my stay. Friendly and helpful staff is the key!

Excellent communication Easy check in, check out Clean, well styled facility (interior & exterior) Convenient, safe parking Thoughtful touches (in room snacks, books, etc) Lovely, accomodating staff (polite, helpful) Fantastic little cafe on site for light meals and drinks, on site tea saved my life in the morning :) It was all very civilized :)